Countertransference refers to the unrealistic reactions that therapists have toward their clients, which are likely to interfere with their objectivity in the counseling process.

• A. Unrealistic reactions toward clients that interfere with objectivity
• B. A systematic method to improve empathy
• C. A reflection technique used by clients
• D. A legal standard of care

Answer: (A)

Countertransference occurs when the therapist’s own unresolved feelings or past experiences are triggered by a client, coloring the therapist’s reactions and potentially biasing judgment. The statement captures this exactly: it describes therapists having unrealistic or emotionally charged reactions toward clients that interfere with objectivity. Recognizing and managing countertransference is essential so the therapist can maintain boundaries, accurately assess client needs, and respond therapeutically rather than through personal bias. The other options describe either techniques for empathy, client reflection, or a legal standard—areas that do not address the therapist’s internal reactions and their impact on objectivity.